Support Plans
Month-to-month IT help with no contract — cancel anytime. Unused hours roll for 60 days.
Pick a plan and we’ll be on-site within the promised window: 4 hours for Basic Standby, 2 hours for Business Light, and 1 hour for Priority Micro.
| Plan | Price/Month | Included Hours | Response Time | Ideal For | Select |
|---|---|---|---|---|---|
| Basic Standby | $45 | 0 (pay-as-you-go) | 4 hours | Landlords needing occasional help, like a Wi‑Fi fix in a 2‑unit rental |
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| Business Light | $95 | 1–2 hrs | 2 hours | Small offices, like an office PC refresh for 3 computers |
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| Priority Micro | $195 | 3–4 hrs | 1 hour | Priority response for power‑user field tech teams |
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What’s covered: quick remote support, basic on-site fixes, and the included hours in your plan.
What costs extra: new hardware, project work, or time beyond your plan at our standard or after-hours rates.
Emergency visit: $150 flat on-site, then $115/hr after the first hour.
We only keep 5 open slots in Priority Micro each month — call now to grab yours.
Hourly Support Rates
Fair & Transparent
- Standard Rate — $85/hr Fast, professional service during regular hours (11am–7pm).
- After-Hours Rate — $115/hr Nights, weekends, and holidays—when others are offline, we’re still on.
- Emergency visit — $150 flat We show up fast when things break. After the first hour it's $115/hr.
FAQ
- Do I need a contract?
- No. Just month-to-month.
- What if I go over my retainer hours?
- Extra time is billed hourly or you can upgrade your plan.
- Do you support Macs?
- Yes — for basic needs. We don’t offer full enterprise Mac support.
- How fast can you get here?
- 1 hour for Priority Micro. 4 hours for others.