Support Plans
Choose a plan that fits your business. Unused hours roll for 60 days. Locked rate of $65/hr after that.
| Plan | Price/Month | Included Hours | Response Time | Ideal For | Select |
|---|---|---|---|---|---|
| Basic Standby 4 hr SLA | $45 | 0 (pay-as-you-go) | 4 hours | Landlords, remote check-ins |
|
| Business Light 2 hr SLA | $95 | 1–2 hrs | 2 hours | Small offices, low uptime needs |
|
| Priority Micro 1 hr SLA | $195 | 3–4 hrs | 1 hour | Shops, pros, urgent issues, priority response, including emergencies |
|
Hourly Support Rates
Fair & Transparent
- Standard Rate — $85/hr Fast, professional service during regular hours (11am–7pm).
- After-Hours Rate — $115/hr Nights, weekends, and holidays—when others are offline, we’re still on.
- Emergency Callout — $150 flat (No Retainer Required) No contract? No problem. Get urgent help when you need it most. Emergency Additional time: $115/hr after the first hour.
FAQ
- Do I need a contract?
- No. Just month-to-month.
- What if I go over my retainer hours?
- Extra time is billed hourly or you can upgrade your plan.
- Do you support Macs?
- Yes — for basic needs. We don’t offer full enterprise Mac support.
- How fast can you get here?
- 1 hour for Priority Micro. 4 hours for others.